Policy's and Disclaimers.

Item Production

When you order from this site you are purchasing a made to order item unless it is marked different, Please read the full item description before placing your order to see what is included with the item (i.e stands, displays, inserts, and other accesories). The average production time for an order is 10-12 weeks but this may be longer based on my current order volume, If you would like a more accurate production time estimate please Email me at bigjpoppal@gmail.com .
 
 
Shipping and damaged items
 
  • All orders that weigh under 1lbs will be shipped USPS first class mail unless the customer requests different.
  • Items that weigh over 1lbs or cost over 200$ will be shipped USPS Priority mail unless the customer requests different. This comes with 50$ insurance from the USPS to cover any damaged that is caused in shipping.
  • Once an item is shipped any damage that it may take during shipment is the responsibility of the USPS and I (BigJ Customs) can no be held responsible for any damage that occurs. 
  • If you would like to purchase additional insurance on your order please email me with your order number as soon as possible at bigjpoppal@gmail.com .
 
Returns and order cancelations
 
  • Once an item has shipped there are NO returns under any circumstance. 
  • If you would like to cancel an order you must send an email to bigjpoppal@gmail.com with in 48 hours of the order being placed. No order will be canceled after 48 hours of it being placed.